SINGAPORE: Etihad Airways has been praised for his or her “above and past” customer support when a aircraft was rotated at Manchester Airport to permit an aged couple to go to their dying grandson.
The couple, who have been have been making ready to set off for Australia by way of Abu Dhabi on March 30, discovered about their grandson’s situation solely after that they had boarded the flight, reported a information portal.
The couple’s journey agent, Becky Stephenson, stated they have been switching off their cell phone once they observed a missed name from their son-in-law.
“They have been taxiing on the runway once they bought the textual content message saying their grandson was in intensive care they usually wanted to get there,” stated Stephenson.
On the similar time, the airline workers organized to get the couple’s baggage and assisted them again via the airport.
Based on Journey Weekly, the couple’s automotive was collected from the automotive park and brought to arrivals so they might drive off straightaway.
The flight nonetheless went forward after the couple bought off.
Sadly, their grandson died the next day on March 31.
“It was such a tragic factor that occurred to my shoppers, but it surely was pretty that Etihad was in a position to assist in the way in which they did,” Stephenson stated.
She known as the incident “very uncommon”.
“I’ve been within the journey enterprise for 25 years” and had not heard of an airline going “above and past with their customer support” in such a approach, she stated.
“My prospects have been so grateful that workers have been very useful they usually have been taken care of.”
The couple have been advised that that they might use the ticket on a distinct date, Stephensons added, however “my prospects aren’t considering of once they’re flying again out once more”.
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